How Does It Work?

How Does It Work?

In a nutshell, here's how it works:

1. Once you have filled out an application and have been accepted into the program, we will provide you with a user name and password to access the basket photos, our wholesale and suggested retail pricing data, shipping fees and basket descriptions.

2. You will be responsible for processing incoming orders from your customer. You will process the credit card and handle all customer service issues regarding the customer, thus keeping that customer as YOUR customer. Furthermore, we will include your company information on the shipping box. Should you wish to include other company literature (ie. a business card) with the basket, simply forward it to us beforehand. We understand that customer retention is important and we will never have contact with your customer, we are solely your wholesaler, and any customer relations are handled by you.

3. Once you have processed the order for your customer, you will forward the order to us by inputting it into our order system, sending us an email or a fax. Please include the price, SKU # and name of the basket, what the enclosure card will say, and the complete shipping address including the name of the recipient. (P.O. Boxes and RR #'s not accepted)

4. We will assemble, carefully wrap and ship your basket from our location. (All orders placed by 1 pm EST will be shipped the same day). We ship Monday-Friday (excluding holidays)

5. Once your gift is shipped we will email you a confirmation, a tracking number for your shipment.

We're so sure that your customers will love our hand-made, shipped with care baskets that we offer a 100% money back guarantee on all of our gift baskets!